It is really fantastic when you get great service these days. I bought a bag for my kite board a couple of weeks ago from Extreme Kites in the UK, for an upcoming trip to Australia. Mike from the shop had a problem getting the right size bag in on time, and after finding out that I was heading off soon, contacted the supplier to ship me one directly. It came in by courier last week.
If you are in Ireland or the UK and are looking to pick up some kite surfing gear I hugely recommend them. I will be using them again.